By Peter Hernon,Ellen Altman,Robert E. Dugan
-Challenge traditional brooding about the application of enter, output, and function metrics by means of suggesting new how one can take into consideration the assessment and overview of library services
-Explain provider caliber and consumer pride, and show how they're separate yet intertwined
-Identify tactics for qualitatively and quantitatively measuring either provider caliber and satisfaction
-Encourage libraries to do so by way of offering concrete steps they could take to turn into extra customer-centric
-Offer quite a number customer-related metrics that offer insights priceless for library making plans and selection making, similar to surveys and concentration groups
This ebook indicates tips on how to nurture an atmosphere of continuing development via potent carrier caliber assessment.
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